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Privacy Policy​

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Privacy Policy

Last Updated 6 June 2025​

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The Little Letter Crew care about your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website (hosted on Wix), make a purchase..This policy applies to customers in Australia, Canada, the United States, the United Kingdom, and New Zealand.​​

 

 

​​1. Information We Collect ​​

 

When you visit our site or make a purchase, we collect the following information:​

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- Personal Information – Your name, email address, postal address of recipient, phone number, child’s first name (for personalisation), birth month and payment details.

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- Device Information – Your IP address, browser type, time zone, and data from cookies (used to enhance your browsing experience).

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- Order Details – Products purchased, delivery details, and communication preferences.

We collect this information to help process orders, personalize your experience, and provide better service.​​

 

2. How We Use Your Information

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We use your information to:

- Process and deliver your order.

- Personalize letters with your child’s name.

- Communicate with you about your order, shipping updates, or customer support.\

- Send newsletters or special offers (if you’ve chosen to subscribe).

- Comply with local laws and regulations.

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We do not sell or rent your information.

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3. Children’s Privacy

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We only collect the first names of children to personalize letters. We only collect the birth month to send a birthday letter. All purchases must be made by a parent or guardian.

We do not knowingly collect personal data directly from children or store sensitive information.

 

4. Wix and Third-Party Services

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Our site is hosted on Wix.com, which provides us with the online platform to sell our products.

Wix stores your data securely and complies with global privacy regulations.

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We also work with trusted third parties, such as:

- Payment processors (e.g., PayPal, Square, Wix Payments)

- Delivery providers (e.g., Australia Post, Canada Post, USPS, Royal Mail, NZ Post)

- Email marketing tools (e.g., Wix Email Marketing)

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These services only use your information as needed to help us serve you.

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5. International Data Transfers

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By using our website and services, you agree that your personal information may be transferred to and processed in countries outside your own (including Australia, Canada, the US, the UK, and New Zealand). We ensure appropriate safeguards are in place to protect your data across borders.

 

6. How We Protect Your Data

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We use industry-standard security measures to keep your data safe, including:

- SSL encryption on our website

- Secure payment gateways

- Regular monitoring and updates

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7. Cookies and Tracking Technologies

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We use cookies and similar technologies to:

- Understand how you use our site

- Save your preferences (like keeping items in your cart)

- Improve site performance

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You can control or disable cookies through your browser settings.

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8. Your Rights

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You can request to:

- Access the personal data we hold about you

- Correct, update, or delete your data

- Withdraw consent to receive marketing

- Request a copy of your stored data

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To exercise these rights, contact us at hello@thelittlelettercrew.com.au

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9. Marketing Communications

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We only send emails if you’ve opted in. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

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10. Policy Updates

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We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date at the top.

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11. Contact Us

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If you have questions about this policy, please contact:

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The Little Letter Crew

Email: hello@thelittlelettercrew.com.au

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Mail: Po Box 1122, Tullamarine, Victoria, Australia, 3043​​​​​

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